We believe human experiences drive business.
Our strategy team establishes ‘human experience’ as the principal benchmark to find useful and desirable outcomes for our clients and their customers.
Digital Strategy for us is much more than just a website or mobile apps or banner ads – at its core, it is user-led, technology-enabled transformation of existing experiences, well executed through solid processes and systems. While plotting digital strategy and laying the foundation, our focus is three-fold: LOOK WITHIN. LOOK AROUND. LOOK AHEAD.
We believe human experiences drive business. At eComjini, our digital strategy establishes ‘human experience’ as the principal benchmark to find useful and desirable outcomes for our clients and their customers. We draw upon logic, user behavior and systemic reasoning to match people’s need with what is technologically feasible. That way one is not caught looking inward and is able to learn from technology driven innovations happening across industries. At eComjini, our digital strategy experts establish a continuous cycle of reflecting, observing and making – driving us to understand the present and anticipate the future.
View Related Digital Strategy Services
Digital Strategy Services
Our digital strategy experts embrace DIGITAL as a central driver to future success. Although the challenges we solve are complex, we believe the process shouldn’t be. Our digital strategy process is straightforward – we explore the environment in which the brand, the customer and the business operate. We look at trends, emerging technologies and culture, use our experience and constantly validate with data.
We challenge the norm by asking tough questions and look to understand the customer deeper, using more than focus groups. All while keeping the business need at the forefront.
Our digital strategy experts have extensive experience in planning for and implementing break through experiences, across all digital, physical and communication touchpoints. While we identify relevant deliverables, the strategy is never “over”. Rather, our recommendations set in motion a roadmap of activities with focus on immediate implementation of quick wins. It doesn’t stop here, we measure our executions against metrics and targets that count…integrate the learning and optimize.
Experiences That Work, that’s the hallmark of eComjini, as our digital strategy recommendations are co-developed with our client, UX, design, data, technology and governance teams working together to identify opportunities and solve problems.
Our digital strategy services offerings include :
CX Consulting
User Experience Strategy
Research & Data Analysis
Content Strategy & Campaigns
CX Consulting
Customer Experience Consulting
Digital transformation is in full swing – on one hand, today’s digital first customers expect digital first brands and on the other hand, businesses are being challenged by industry convergence, data science, pioneering startups, technology updates, ubiquity of interfaces and plethora of communication channels.
Which is where eComjini comes into the picture…
Our team works with clients to bring together different perspectives, address shifting customer expectations, simplify complexity in human interactions, identify high-value opportunities within emerging ecosystems and design human-centered services and products for future environments.
User Experience Strategy
Reimagine experiences around your customer
UX is the experience, emotion, intuition and connection a user feels when engaging with a brand, product or service across touchpoints. In today’s landscape, service ecosystems are being established organically around what once was core product-based features and functionality. What a company offers its customer is no longer enough. What matters is how it is delivered; how contextually relevant it is and ultimately how it delivers on customer needs and wants.
We apply netnography methodologies, observation of user behaviour, design thinking, rapid prototyping, ongoing usability testing and iterative development to bridge the gap between the digital & physical experiences. Our end-to-end experience mapping, modern commerce and mobile frameworks are focused on delivering solutions, offering streamlined decision-making processes, and keeping user experiences at the centre of each solution.
Discover & Empathize
The process starts by “deep diving” into the business and market landscape. It involves – stakeholder interviews, current state audit, user behaviour analysis, market audit and emerging trends and technology audit
We use design-thinking tools like: Touchpoint maps, Empathy maps, Journey maps and Personas to identify insights, gaps and ‘moments of truth’.
Rapid eComjini IDEAS Labs: Align, Ideate, Sketch
The insights taken from the research become our north star of ideation. We conduct rapid labs ranging from 1-3 day durations to explore many ideas and directions.
Align: We start by bringing the dispersed team together involving business, strategy, UX, design, tech and development stakeholders. The team collaboratively analyses the observations and synthesises it in order to define the core opportunity and pain points that has been identified up to this point.
Ideate: Teams break out into groups with the the facilitator encouraging everyone to challenge their assumptions based on gaps and opportunities revealed. Members can use various techniques to stimulate free thinking. All ideas are welcome during this activity. There are no bad ideas.
Teams or individuals will present and share their list of ideas and provide relevant discussion, commentary and context for each of the ideas.
Sketch: This is the convergent phase of the process. The teams will get more specific with the features, functionality and user interactions. They will be time boxed and will use available whiteboards, paper prototyping tools or flip-charts to define the proposed of the solution.
The group discusses pros and cons of presented solutions and key stakeholders refining the idea to be prototyped and for ultimate implementation.
Evolve: Prototype & Test
Prototyping brings the solutions into actionable vision.
With the best solution vision chosen, we’ll design wireframes and mockups that will bring the solution to life across different screens and devices.
This will bring together strategy, user experience, design, and technology – the result is comprehensive solutions that work. Feedback is gathered from the participants as we move through several iterations.
Research and Data Analysis
User Research
eComjini uses qualitative and quantitative research methodologies to formulate a deep understanding of the user, generating insights that drive our strategic approach to product and marketing.
Today, brands can reach users and gather new forms of feedback more quickly and effectively than ever. We couple technology-driven research methodologies with broad netnography studies to holistically understand the user in today’s rapidly changing world.
We are focused not just on how users act and what they do, but on why they make specific choices, and how their motivations and perceptions support the way they see their world. In doing so, we identify true user behaviors and attitudes, identify met and unmet needs, and formulate a clear understanding of brand perception and brand opportunities.
User research is fully integrated into eComjini’s strategy, UX and design process. Design and creative is continually tested during the development and post-launch optimization of experiences.
Data & Analytics
We use data to map user needs to business objectives, identify critical insights and growth
opportunities, and establish a data analysis framework for every part of a client’s business, fueling faster and more confident decision-making.
Data-driven design embraces agile cycles of testing and optimization, drives superior brand experiences, and maximizes business performance.
We think about the organization’s data as a monetizable asset, a key input into creating experiences that are highly personalized, and, with the integration of machine learning algorithms, continuously evolving and automated.
Content Strategy and Campaigns
Enterprise Content Strategy
Designing an enterprise web content management platform that fits the needs of the organization and supports the production, publication, and maintenance of useful and usable content requires a multifaceted approach. Understanding the perspectives and needs of the organization, system users, content producers, and end consumers is integral to a successful design.
The Content Strategy team conducts in-depth analysis of audiences, end-to-end experience, content types, channels, processes and defines the appropriate approach to content in each channel.
Our work includes:
- A consistent approach to structuring information, based on the information’s type and the audiences’ needs;
- Content models that form the roadmap for your project, highlighting what each information element should contain and where it can be reused;
- A robust metadata strategy, allowing you to classify, identify, retrieve, and track all the information “pieces” within your content management system;
- An approach to produce dynamic personalized content so you can provide right information at the right time to the right audience;
- Evolved roles, governance rules, processes and training to support a new way of looking at and producing information;
- Automated workflows so the new processes run smoothly and you can track the development and reuse of your content;
- The right technology recommendations to support the goals;
SEM/SEO Strategy
eComjini’s SEO team works closely with our developers to ensure that the experience is ‘maxed-out’ to ensure high visibility of client digital properties, that is in alignment with wider Digital and Business Strategies, and will ensure that your CMS has the necessary hooks to provide the data that your marketing teams need.
Each SEO-program is tailored to our client’s unique online requirements, and begins with an SEO Audit, where we can baseline your site, go the extra mile by understanding your corporate goals, and then present a world-class strategy to you.
We have a lot of options.We are opinionated. Unlike a traditional marketing-led SEO company, we’re coders and marketers at heart, who understand and specialize in the CMS platform and know what works. We understand what Google is looking for in architecture, in code, and in content.
We routinely convert hidden website big data into metrics and visualizations that tell us how we’re doing, and where we need to redouble our efforts. Simply speaking, we’re under the hood.
Each SEO-program is tailored to our client’s unique online requirements, and begins with an SEO Audit, where we can baseline your site, go the extra mile by understanding your corporate goals, and then present a world-class strategy to you.
We have a lot of options.We are opinionated. Unlike a traditional marketing-led SEO company, we’re coders and marketers at heart, who understand and specialize in the CMS platform and know what works. We understand what Google is looking for in architecture, in code, and in content.
We routinely convert hidden website big data into metrics and visualizations that tell us how we’re doing, and where we need to redouble our efforts. Simply speaking, we’re under the hood.
Work includes:
- Search Engine Optimisation, Audits, Consultancy, Campaigns and Execution
- Search Engine Marketing – remarketing,
- Digital Campaign Consultancy and Execution
- Codebase tuning
- Provision of high conversion copywriting
- Origination and provision of digital advertising assets
- Reputation Management
- Deep data mining
- Integration of Machine Learning to provide Search Engine Visibility
- SEMRush Partners
Integrated Campaigns
- eComjini’s strategy, creative, and production teams partner to develop integrated campaigns that are digital-first but channel agnostic.
- We approach campaign creation from a user-centric perspective. We begin with an experience brief, in collaboration with you, the client, which defines how the target audience navigates problem solving throughout their customer journey, and the appropriate channels that are effective in reaching the audience and meeting user expectations.
- Creating this journey entails a rigorous analysis of how the consumer moves through the purchase process, and this anchor becomes the perspective through which the marketing solution—which can span paid, owned, and earned media—is created.
- The journey allows creative solutions to integrate seamlessly with the broader brand experience, allowing utility and storytelling to intersect cohesively. The end result is a campaign that is highly orchestrated to deliver maximum relevance and value to the end user, while minimizing inefficiency and waste for the client.
Why Brands Choose Us For Digital Strategy Services
Here are just some of the ways that we stand out as a company when it comes to digital strategy expertise.
- Brand positioning, identity, style guide & consultation expertise
- Cross-functional team of 300+ experts based in North America, South American, Europe & Asia
- Full suite of digital strategy and consulting solutions offerings available
- Fully functional, flexible, scalable, secure platform building capabilities
- Initial QA, feedback revisions and final files
- Leadership, digital excellence, and program engagement background
- Ongoing production scheduling and reporting available
- Proven track record of successful enterprise digital strategy project delivery
- SEO optimization, Accessibility guidance and COPPA Compliance
- UX/UI experts, creative designers, business analysts and front-end specialists in-house
Projects
Above is simply a small selection of the elements covered by our projects. We have covered many other areas, from specific projects around UX consultancy, trading, and analytics transformation, to overarching Ecommerce Strategy projects. If you are looking for assistance, or simply a chat about opportunities, get in touch below.
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